LabHive · labhive.app · Last updated: July 2026
These Terms of Service ("Terms") constitute a legally binding agreement between you and LabHive governing your access to and use of the LabHive platform at labhive.app.
By accessing or using the Platform, you confirm that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree, you must immediately cease using the Platform.
LabHive is an intelligent, all-in-one research lab management platform providing equipment booking and approval, room and supply inspections, training records, project management, preventive maintenance, calibration tracking, barcode/QR management, inventory tracking, team messaging, and related tools for research laboratories and academic institutions.
You are solely responsible for maintaining the confidentiality of your credentials and all activity under your account. You may not share account credentials with others.
You agree not to:
By making a booking you agree to: use equipment only during approved periods, complete required condition documentation, report equipment issues promptly, and comply with your organisation's safety policies. LabHive does not assume responsibility for equipment condition or safety.
You retain full ownership of content you upload. By uploading, you grant LabHive a limited licence to store and process your content solely to provide Platform features. You represent that you own or have rights to all content you upload and that it does not violate any law or third-party rights.
Solo users may invite collaborators to their workspace. You are solely responsible for managing invitations and access levels. LabHive is not responsible for actions taken by invited collaborators.
LabHive organises your data into two categories:
Both categories are stored on LabHive's secure servers by default, giving your whole team reliable, fast access. Org admins may optionally connect a cloud provider (Google Drive, Microsoft OneDrive, or other available options) to receive automatic backup copies alongside LabHive's copy. Org admins may also choose to designate an external provider as the organisation's primary storage — in that case the Platform will advise on any expected performance differences.
Individual team members may optionally add a personal backup copy of their Category B (activity and workspace) data to a cloud provider of their choice. LabHive always keeps its own copy to ensure service continuity.
Deletion: Organisation administrators may export and permanently delete all organisation data, or any individual user's data, from the admin panel at any time. Individual team members may request to export or delete their own uploaded data from their Profile; this request follows the organisation's standard lab manager approval process.
All data is stored on LabHive's servers by default. Solo users may connect an alternative storage provider and choose, per data category, to keep data on LabHive only, on LabHive plus a backup copy in a connected provider, or in an external provider only (in which case LabHive does not store those files — account and login data always stays on LabHive's servers). You can change your storage settings at any time in Profile → Storage.
Deletion: Solo users may export and permanently delete all their LabHive-stored data at any time from within their Profile. Data in any connected external provider is yours to manage directly through that provider.
Connecting third-party storage providers (Google Drive, Microsoft OneDrive, local folder, WebDAV, or other available options) is optional. When you do, those providers' own terms of service and privacy policies also apply. LabHive accesses only files it creates in your designated folder or app space and does not read, modify, or delete any other content in your account.
Third-party providers are not under LabHive's control. LabHive is not responsible for their availability, reliability, or data retention practices. Any data stored exclusively in a third-party provider is your responsibility to back up and maintain.
The Platform and all its content, features, design, and code are the exclusive property of LabHive. These Terms do not grant you any rights in LabHive's intellectual property. You may not copy, reproduce, or commercially exploit any part of the Platform without prior written consent.
We reserve the right to suspend or terminate your account for violation of these Terms, fraudulent or harmful behaviour, legal requirements, or extended inactivity. You may delete your account at any time under the Profile tab in the app.
We aim to keep the Platform available at all times but do not guarantee uninterrupted access. We may update, modify, or suspend any part of the Platform at any time without prior notice.
Support is provided on a best-efforts basis. We do not guarantee specific response times or resolution outcomes.
LabHive is currently provided without charge for core features. If paid features are introduced in the future, we will provide advance notice and obtain your consent before charging you.
THE PLATFORM IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. YOUR USE OF THE PLATFORM IS ENTIRELY AT YOUR OWN RISK.
TO THE FULLEST EXTENT PERMITTED BY LAW, LABHIVE SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF DATA, MISSED BOOKINGS, OR EQUIPMENT DAMAGE. LABHIVE'S TOTAL LIABILITY SHALL NOT EXCEED USD $100 OR THE AMOUNT PAID BY YOU IN THE PRECEDING 12 MONTHS, WHICHEVER IS GREATER.
You agree to defend, indemnify, and hold harmless LabHive and its officers, employees, and agents from any claims, damages, or costs arising from your violation of these Terms, your use of the Platform, your uploaded content, or your violation of any third-party rights.
Informal resolution: Contact us via Customer Service first. We will attempt resolution within 30 days.
Binding arbitration: Unresolved disputes shall be resolved by binding individual arbitration under AAA rules. Class action waiver applies — disputes may only be brought on an individual basis.
These Terms are governed by the laws of the State of Illinois, United States. Non-arbitration matters are subject to the exclusive jurisdiction of courts in Champaign County, Illinois.
Material changes will be noted by an updated "Last updated" date. All users will be prompted to review and accept material changes before continuing to use the Platform, with at least 14 days' notice before changes take effect.
Questions about these Terms? Use our Customer Service in the app.